1. INFORMATION WE COLLECT

We may collect and process the following categories of personal data:

1.1 Information You Provide to Us

• Contact Information: Name, email address, phone number, address, and other contact details you provide when you register, request a quote, contact us, or sign up for our services.
• Business Information: Company name, industry, size, and other business-related information.
• Account Information: Username, password, and account preferences when you create an account with us.
• Communication Data: Content of emails, messages, or other communications you send us.
• Marketing Preferences: Your preferences in receiving marketing from us.
• Project Information: Details about your branding, web design, or marketing requirements when using our services.

1.2 Information We Collect Automatically

• Technical Data: IP address, browser type and version, time zone setting, device type, operating system, and platform.
• Usage Data: Information about how you use our website, including pages visited, time spent on pages, click-through patterns, and other interaction data.
• Cookie Data: Information collected through cookies and similar tracking technologies.

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

• Service Provision: To provide and maintain our services, process transactions, and fulfill our contractual obligations.
• Communication: To communicate with you about our services, respond to inquiries, and provide customer support.
• Personalization: To personalize your experience on our website and tailor our services to your needs.
• Marketing: To send you marketing communications, newsletters, and promotional materials about our services (only with your consent).
• Analytics: To analyze usage patterns, improve our website and services, and develop new features.
• Legal Compliance: To comply with legal obligations and protect our rights and interests.

3. LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent to the processing of your personal data.
• Contractual Necessity: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: When processing is necessary for our legitimate interests, provided those interests do not override your fundamental rights and freedoms.
• Legal Obligation: When processing is necessary to comply with a legal obligation to which we are subject.

4. DATA SHARING AND DISCLOSURE

We may share your personal data with the following categories of recipients:

• Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or providing services to you.
• Business Partners: Companies we partner with to offer integrated services or joint marketing initiatives (only with your consent).
• Legal Requirements: When required by law, regulation, or legal process, or to protect our rights and safety or the rights and safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We do not sell your personal data to third parties.

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. These measures include:

• Encryption of sensitive information
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Secure data storage systems

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations to retain data for certain periods
• Relevant statutes of limitations
• Potential disputes or legal claims

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of inaccurate or incomplete information.
• Erasure: The right to request deletion of your personal data in certain circumstances.
• Restriction: The right to request restriction of processing of your personal data.
• Data Portability: The right to receive your personal data in a structured, commonly used format.
• Objection: The right to object to processing of your personal data in certain circumstances.
• Withdraw Consent: The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect and use personal information about you. Cookies are small text files placed on your device to collect standard Internet log information and visitor behavior information.

We use the following types of cookies:

• Essential Cookies: Necessary for the operation of our website.
• Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze website usage.
• Functionality Cookies: Used to recognize you when you return to our website.
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

9. INTERNATIONAL DATA TRANSFERS

We may transfer your personal data to countries outside your country of residence, including to the United States where our primary servers are located. When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove such information.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

BrandBloom LLC
8 The Green, Suite B, Dover, DE 19901
Email: privacy@brandbloom.org
Phone: +1 (313) 47-BLOOM

13. SMS MESSAGING & TEXT COMMUNICATIONS

If you consent to receive SMS messages from BrandBloom, the following terms apply to how we collect, use, and protect your SMS-related information.

13.1 What We Collect

When you opt in to our SMS program, we collect the following solely for the purpose of delivering the text messages you have requested:

• Your mobile phone number
• Your SMS opt-in consent status and the date and time of consent
• Message delivery and response data

13.2 How We Use Your SMS Data

SMS messages from BrandBloom may include: marketing updates, new lead follow-up, appointment reminders, service onboarding notifications, and general business communications. Message frequency varies based on your engagement with BrandBloom. Message and data rates may apply depending on your mobile carrier plan.

13.3 SMS Data Sharing Policy

We will NOT sell, rent, share, or disclose your SMS opt-in information or phone number to any third party for their own marketing or promotional purposes.

Your information may be shared with our SMS service providers (including GoHighLevel and its carrier partners) solely to facilitate message delivery. These providers are contractually prohibited from using your data for their own marketing purposes.

13.4 How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further SMS messages will be sent. To re-subscribe, reply START.

13.5 How to Get Help

For assistance, reply HELP to any message, or contact us at info@brandbloom.org or by phone at +1 (313) 47-BLOOM.

13.6 Supported Carriers

Our SMS program is supported by AT&T, T-Mobile, Verizon, and other major US carriers. Messages are sent from: +1 (313) 476-2566 and +1 (954) 475-6260.